Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It came very fast and nice clothes and rich fabric, I recommend
A***o –
Hermoso tal cual en la foto mi bebe tiene 1 año y medio y lo pedí en talla 24 meses
A***a –
Excellent Product, fast delivery in Lima-Peru, took less than 1 month. The fabric is very good and very pretty in general.
3***r –
Very beautiful suit. Quality pleasant material. The store as always pleased
R***r –
Quality is super. The daughter has a height of 65. The suit’s 70. We’re very big. It will go about 74-80.
L***l –
Delivery fast, and very beautiful cloth perfect am satisfied
K***a –
Fabric is soft, does not shed, It’s okay. Thank you.
G***h –
Everything is perfect. The set is very nice, I loved it and the colors are as I imagined them, just as in the ad. The shipment has been very fast. I recommend this shop. I give him 5 Star because there’s no more, he deserves 10.
P***t –
Super beautiful
M***y –
parfait, arrivé rapidement
J***t –
Super fast receive
M***m –
All as in the photo and in size)
4***r –
Cool kit, sent for the next day, after the order.
N***a –
Very fast delivery
C***z –
Is really beautiful
E***a –
Quality is good. The size is according to the size grid
C***l –
Very happy, fast delivery. Light fabric perfect for warmer days, I took 80cm for my daughter who currently puts 9 months, it will be in a few weeks I think. I will come back to take other items
Customer –
Took for the doll, everything came up. The goods as in the description.
R***o –
Simply Beautiful
I***l –
It’s nice but a thin fabric. For spring and summer. Fast shipping.
V***v –
Посылка пришла мега быстро, за 11 дней. Это что-то нереальное, у меня это впервые. Цвет, материал, рисунок, все на картинке. 100% попадание ожидание/реальность.Я в восторге
S***s –
The dress is excellent, panties-synthetics. The bow is sewn a little krivovato, but it’s fixed.
V***m –
Very nice together
T***o –
Fast shipping! 10 days after the order, the goods have already passed the customs, after a day the parcel has already been to me. The suit is great! Sewed well, all the seams are neat, the threads do not stick out, there is no foreign smell. The picture on the pants is very bright, pleasant. The jacket is made of cotton, and the pants are 95% cotton, 5% spandex (so indicated on the label). Purely subjective, it seems to the touch that cotton is not so much, one synthetic. The belt at the pants on an elastic band, as well as two ribbons are sewn into the belt-you can tie a bow. The bottom of the pants is also on a small elastic band. I ordered the size “12 months”, came a suit with a label “80”. The dimensional grid corresponds. I would only like pants a little others, in quality. But in general, I’m happy with the order, I recommend!
A***r –
Товар пришел супер быстро, очень красивый комплект, просто чудо Буду заказывать еще
Y***r –
I love everything about this outfit. Beautiful color, stretchable top and pants and well-made. The pants is made of milk silk which is buttery soft and silky. Also, this set was shipped to me right away and it came on time which is a plus. Reliable store.
V***v –
Cute, pleasant, but almost just for half a year, well, another month two norms, the baby is not thin of course, but not thick, the average child’s puffs
Customer –
nice quality
F***b –
Tooooooooop…. je recommande
J***i –
Parfait
K***a –
It’s very nice, I loved it