Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
The goods came quickly. The cat has not yet quite understood what this is for, but there is interest.
R***k –
I’m very satisfied
A***v –
Everything came quickly, I recommend the store!
O***r –
Кот доволен.
F***r –
Good quality product supplied with double sided adhesive or screw for fixing. The brushed declipses from the base for cleaning.
A***a –
The parcel took a long time. The whole thing. The cat was interested in a bag of grass.
9***r –
Thank you delivery fast
N***a –
I do not know, my cats do not scratch about the comb, I’ll wash a useless thing.
V***. –
Funny thing. Cat likes. Fast shipment and delivery. Seller recommend.
T***a –
Before Peter in two weeks. You can screw the self-tapping, you can tape (3 m).
V***a –
It came quickly Pussy happy thanks!
N***d –
The goods did not come, but the money was returned without problems
O***o –
Goods received. Seller recommend.
K***k –
The cat did not understand what the crap might come up later
A***a –
Came 3 weeks before St. Petersburg. In the kit there are stickers and noise. Holds on, the cat is delighted with circles.
R***v –
The goods came intact and safe! Cat liked the garlic, put on the corner of the door, keeps normally on the tape, but if you stick out once, then does not hold the tape, in the kit A bag of grass for cats (which does not smell anything, the cat is absolutely indifferent to it). But as a garlic is an excellent product! I recommend thank you to the store!
D***s –
Cat in ecstasy
V***v –
Just over 2 months in Peter. Done normally.
E***a –
The cat has not yet attracted this thing
K***k –
Ordered 02.14.21 received 17.04.21 in the city of Balashikha Mo cat immediately began to use. We ordered another one.
A***a –
Super! The cat no longer gnawes the corner of the bed
R***v –
Кот мимо проходит, может в будущем поймет.
E***a –
пришло за 6 дней.Кот оценил.)Продавца рекомендую
E***a –
Fixture norms
V***a –
Great thing! The cat is happy, now he does not need a person to scratch behind the ear, he copes with this thing himself Delivery is very fast, thank you!
J***g –
All OK!
A***f –
I have not yet installed, but like all the gud. Recommend
K***r –
In Krasnoyarsk for 21 days. Quality norms. Packed norms. The cat is happy.
N***a –
Very cool goods, store. But my cat “did not bite” on the bait, completely ignores this brush. Even though they put it on the place that she was constantly rubbed about. And even the smell of mint does not attract it. Sorry. 🙁
N***a –
Garlic norms. I thought that silicone would be spikes, but they are not made of plastic (solid). The grass of the cat is immediately smell. And immediately realized that you need to rub your mustache.