Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gordon Brownlee –
It works
Does what it says on the tin.Easy to use
Steven Douglas –
Sceptical but absolutely amazing
To be honest I was getting stressed trying to reset my PC as nothing worked. I saw this on Amaz, I was a bit sceptical. However it worked! The whole process was easy, the seller provided all the instructions on the USB drive. I did have one issue though, but an email to the seller, he replied within the hour and solved this issue (wasn’t to do with the drive, it was me). I kept running the process, but every time it cam up starting it kep saying I had no partitions, that none of the drives/partitions could be used. Hence unable to continue. The seller informed me to boot from the UEFI USB. This worked, all back working. Many thanks.
Mr. L. C. Jackson –
Did exactly what it said it would on the ad. Sorted out my Windows 10 mess after a failed update.
I had a failed windows update, that then couldn’t be uninstalled as the PC had had some files deleted. Days online, and no resolution that didn’t involve the PC being bootable and restored first, which was a stage the operating system wasn’t allowing me to get to. This boot from USB enabled me to reload windows successfully, without me having to but another license code too, as thankfully my existing code was retrievable from my PC as it came installed. There was loads of other stuff on the USB drive too to help with PC issues.
James –
Was very skeptical when purchased this as pc totally buggered after crash on restore.instructions could be better,but persevere as I did,had to follow error files to eventually fix and admit was about to give up when hallelujah windows started a fresh reinstall and all now good,some say they got fixed in 10 minutes,I’m pretty savy with PC’s as build my own but took me 3 hours plus trying many options listed in error files.Overall well worth £11
m a chadwick –
It dose what it should
Easy to install
cwood –
Good item
Did exactly as expected at a good price
Aaron O’Reilly –
Pmcardita –
Very good
Reginald Donkor –
Installation Successful
Thank you very much, installation took only 20mins, no errors straight forward.Satisfied customer 👍
One person found this helpful
James Cameron –
jmstewart –
Great fix.
I was sceptical when i bought this but having botched my new build, this rescued me from a hole i was in. I was even able to partition my disk with the format Windows would accept. Thank you.
Joe –
Absolutely brilliant
Got my computer up and running on no time would definitely recommend
Jack –
Absolutely excellent
After trying a recovery disc that didn’t work I bought this and it worked straight away and installed the program after I had accidentally wiped the hard drive after trying to do a factory reset on MacBook Pro.Would highly recommend.
Creg –
easy instructions in pack
sorry for late review, easy installation and this usb is a godsend ive had to use it a few times and it has even stopped the boot up flashing of the screen which occurred every time i booted up my MacBook pro would definitely buy again if needed, delivery was very prompt
faizaan –
Works!!! Windows 10 Pro
Got my bricked Laptop up and Running again. Very easy to use
chris netsall –
Liza ben –
he help
very good would recommend to all
Dav –
Do the job
Nice looking, great capacity, easy to use
Mischa Parry –
Super easy to follow instructions with the video in the product description, & with additional text, image, and video, instructions on the USB itself.My laptop was stuck on a reboot loop during a Windows reset and this got me back online within a couple of hours of it arriving.
nathan Donaldson –
Worked first time
The usb worked first time on my laptop installed and no problems would highly recommend 😊😊
The Book “Worm” –
Works – what more can I say?
Works like it says it should