Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Super fast shipping! Peter’s nine days away. Very good holder. The legs-mounts are spread wide-the iPhone 12pro Max is freely included, with a large margin. There is an emphasis, that is, a heavy phone will not squeeze the clamp from the ventilation grille. In general, a cool thing, buy, you will not regret it!
M***y –
Good holder looks good quality
A***y –
Seller Thank you! The product corresponds to the declared in the description. Delivered very quickly!
M***n –
Very good product not found in france
F***r –
Compliant product, effective, functional. Fast Delivery
Customer –
Excelente
N***v –
держалка супер. спасибо продавцу рекомендую
S***y –
Products identical to the descripton for the moment after 3 use know nikel the support does his job well
Customer –
Item received on time, very well packaged
P***r –
All OK.
R***y –
Great thanks and very quick delivery
E***S –
Perfect
A***n –
Got, in appearance is not bad.
J***o –
아주아주 좋아요
N***d –
Nice
C***t –
I’m very satisfied
P***r –
all ok
E***r –
The product is good and does its function. The clamp is not very strong but is securely attached to the car grille. Fits your mobile well so it can serve different models. I like it.☺
K***k –
Phone 6,5 inch in handle is stable, odstaje about 10 cm from grille outlet.
S***o –
More reliable than clothespin.
V***o –
OK. Recommend.
A***r –
جيدة ومناسبة وذات ثبات ممتاز … شكراً
H***r –
perfect
S***n –
The quality is excellent. Keeps well does not shake. But under my thick (cover book with cards inside), the cover did not fit. May have to farm)
Customer –
Perfect and fast.
C***n –
super
A***z –
Very good product. My problem is that none of the stands I bought was able to hold the phone and bear it in the baches. 200% recommended.
A***g –
Delivered faster than expected. Item is accurate according to description.
L***y –
Will go.
F***r –
Very good but opens at cold not very fast
R***d –
fast delivery, great product, I recommend