Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of afaktrade.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
4***r –
The collar to the Krasnoyarsk territory came very quickly, on chip 7 months XXS perfectly approached
K***P –
Cool thanks
I***o –
Collar received, all as in the description, with the store did not communicate, but grateful to the seller for the fast delivery, I recommend
N***a –
Размер xs для кошки подъездной породы в самый раз.Немного толстоват для кошки,но это не критично
M***y –
Very shiny, simple plastic package but arrived in perfect condition, XS is perfect for an adult cat.
V***s –
The collar is very beautiful, it came quickly. Thank you
E***a –
Pussy really liked and we too
A***a –
Everything, as in the picture. All OK.
A***r –
Very cute collars, comfortable, the cat does not even try to remove (the collar was dressed for the first time). Thank you. Recommend.
E***a –
Just like the picture. But my cat didn’t adjust well and got caught. What a fright. Not wearing safety closure is dangerous
Customer –
The goods came quickly, the collar is good Quality
Customer –
Got the xs and it was still a bit big for my cat. But looks cute
M***z –
Better quality than you see in very happy photos
I***k –
Спасибо большое, очень быстро и красиво
A***l –
It’s fine. I liked the collar.
O***a –
As on photo
O***o –
На чихуа 2.2кг отлично. Полностью соответствует описаною, хороший ошейник. Запах не сильно приятный, надеюсь не будет через пару дней
N***a –
A good collar, but a little too small, the size of XXs on the size should have been ordered more. Went on 2,5 months. In general, I recommend the store.
D***d –
Excelente
W***a –
Замечательные ошейники, размеры подошли. Доставка быстрая. Продовца рекомендую.
D***a –
Размер xxs идеально
L***a –
Very fast delivery, two weeks before Samara. Collar quality, beautiful. Slightly bolshevat (took xs). Made an extra hole. On the way out to the vetclinic is the most
T***a –
Good collar, long delivery
K***a –
All is well
J***a –
Very good quality. I’ll order more. Fast shipping.
L***a –
Igual a photo
B***e –
Product conforms to the perfect description for loulous
C***t –
Size xs but size big, but very beautiful
C***a –
Perfect quality at the top puts a great can for a cat
R***v –
Delivery of forty days to Moscow. In Ashana bought for 139, that is, 27 rubles a better collar. In the photo, a collar bought in Ashan, it is wider in times and a half and thicker.
Customer –
In appearance, strong, the pebbles beautifully shine in the light, quite fast delivery, the size XXS perfectly approached York 2,5 kg.
C***l –
Enorme xs para gatos.
E***. –
Velvety material, not thin and not flimsy, all the rhinestones are in place, exactly glued (they are not on glue!). Not long, suitable for animal 2,5 – 3 kg, in the photo Cat 6 months. Excellent collar, but I will look for another one that would be thinner, this one is too “powerful” for our small fluffy))
S***r –
perfecto para mi chihuahua de 1,5 kg
Ю***а –
Long went but it was worth it
Customer –
Very cool!