Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Downloadable software products/Included in USB drive
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will normally be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@amazdealz.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@amazdealz.com.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To request a return or report a problem, please contact our support team with the following information:
- Order Number
- Full Name
- Email Address
- Description of the issue
- Photographs (if applicable)
Email: support@amazdealz.com
We aim to respond to all enquiries within 1–2 business days.
Need help?
Our friendly support team is always here to help. Simply email support@amazdealz.com, and we’ll do our best to resolve your issue as quickly as possible.